TERMS AND CONDITIONS
Effective date: December 15th 2022
Notice: by using the Website cryptofamily.love (or any of its subdomains and/or secondary domains), registering into the cryptofamily.love Backoffice, and/or acquiring any Product or Service, you as the User agree to be bound by these General Terms and Conditions, which may be amended from time to time at the sole discretion of cryptofamily.love. If you disagree, you must not access the Website. The User confirms to have read, understood, and accepted all the clauses contained in this document.
Definitions
1.1. In these Backoffice General Terms and Conditions, unless the context otherwise so requires, the following expressions have the following meanings:
“Applicable Laws” means the laws that are applicable to the Services in the relevant jurisdictions.
“Account(s)” means the account you created and hold with cryptofamily.love.
“Credentials” means your username and passwords (including but not limited to any PIN) for your Account.
“Device” means the equipment, such as laptop, phones, tablets, or any other applicable device, on which you will use the cryptofamily.love Account.
"Backoffice General Terms and Conditions" means the dedicated Terms and Conditions that apply for the provision of Services in the cryptofamily.love Backoffice
“Intellectual Property Rights” means copyright (including rights in computer software), patents, trademarks, trade names, service marks, logos, business names (including Internet domain names), design rights, database rights, semi-conductor topography rights, rights in undisclosed or confidential information (such as know-how, trade secrets and inventions (whether patentable or not)) and all other intellectual property or similar proprietary rights of whatever nature (whether registered or not, and including applications to register, or rights to apply for registration) which may now or in the future subsist anywhere in the world.
"Know Your Customer" or "KYC" means the set of procedures for verifying User's identity.
“Product/s” means the items made available on the cryptofamily.love Backoffice for the User to purchase from the Seller using the cryptofamily.love Account.
"cryptofamily.love" means the company operating this website: Crypto Family FZE. Each Product or Service available on the cryptofamily.love Backoffice might be offered by different entities.
"Service/s" means the resources made available to the User by cryptofamily.love.
"cryptofamily.love Backoffice" means an internet portal and its Application Programming Interfaces (API), functioning as a marketplace for Users looking to check and acquire Product and Services.
“Website/s" means any cryptofamily.love web-addresses or domain names that cryptofamily.love may establish.
“User/s” means any person or organization that buys Products or Services from cryptofamily.love, as well as any visitor of the Website/s.
2. Information, Eligibility and Requirements
2.1. Access to the cryptofamily.love Website is free of charge. Member will only be obliged to pay a 10 BUSD annual fee in order to be able to withdraw his rewards.
2.2. Using the Services and/or Website means that the User has read, understood, and accepted these Backoffice General Terms and Conditions, and agreed to the terms and notices contained and/or referenced herein at the User’s sole discretion and risk.
2.3. cryptofamily.love offers Services in compliance with the relevant local laws and regulations of the jurisdiction where it operates. cryptofamily.love does not operate in prohibited jurisdictions. cryptofamily.love maintains the right to select its markets and jurisdictions to operate in, and may restrict, suspend or deny access or usage of its Services in certain countries at any time. cryptofamily.love may amend or suspend part or the entirety of any Service or Product dependant on the changes of the laws or regulations in a relevant country, or for any reason, without prior notice or liability to the User.
2.4. The User hereby acknowledges and agrees to indemnify cryptofamily.love, who is held to have no responsibility at all times, against any direct, indirect, consequential, or any damages of any kind, intentionally or unintentionally arising out of or in any way connected with the access or use of Services, including but not limited to those arising from User’s personal error and/or misbehaviour.
2.5. Images and data of the Website and the cryptofamily.love Backoffice are protected by copyright, and may not be used without the explicit written consent of cryptofamily.love. The Website might contain links to third-party websites, which are operated by such third parties. These links are provided purely for the User’s convenience, and do not indicate any endorsement of the contents of these pages by cryptofamily.love. cryptofamily.love shall not be responsible for the content of any links, and also does not vouch for the content or the accuracy of the material on the third-party websites. If the User decides to access third-party websites through these links, it’s at User’s own discretion and risk.
2.6. cryptofamily.love reserves the right at all times to update the Website/s, the cryptofamily.love Backoffice, and the Backoffice General Terms and Conditions at its own discretion at any time without any notice to the User. YOUR USE OF THE SERVICES AND PARTICIPATION IN cryptofamily.love'S SYSTEM SHALL BE DEEMED AS YOUR FULL ACCEPTANCE OF ANY CHANGES THAT MAY APPLY TO THE GENERAL TERMS AND CONDITIONS.
2.7. If any part of the Backoffice General Terms and Conditions conflicts with any previous version(s), the updated version shall prevail.
2.8. User has a 30 day Money Back Guarantee, if this option is not used before 30 days after purchase of any product or service or after deposit, it will not be possible to request at a later time.
3. Data Protection
3.1. As required for implementing the terms under these Backoffice General Terms and Conditions, cryptofamily.love collects, stores and processes personal and company-related data as well as data regarding the purchases and activities of the User, as allowed under the data protection legislation (the cryptofamily.love Privacy Policy is available on the Website).
3.2. cryptofamily.love uses internationally recognized security technology to protect the User’s data from unauthorized access.
3.3. All enquiries regarding information, amendment or deletion of data may be directed through the designated channels provided by cryptofamily.love.
4. Customer support, Enquiries and Communications
4.1. To contact cryptofamily.love, please use the designated channels provided by cryptofamily.love in the cryptofamily.love Contact Us page.
4.2. When using cryptofamily.love’s contact tools, or when contacting cryptofamily.love by any other means, the following rules apply, and you must not communicate, submit, or otherwise do anything that:
4.2.1. is sexually explicit;
4.2.2. sexualises minors in any way (including, but not limited to, child sexual abuse material);
4.2.3. is obscene, deliberately offensive, hateful, or otherwise inflammatory;
4.2.4. promotes violence;
4.2.5. promotes, encourages, incites, or supports acts of terrorism;
4.2.6. promotes or assists in any form of unlawful activity;
4.2.7. defamates another person;
4.2.8. bullies, insults, intimidates, or humiliates another person;
4.2.9. discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; nationality; gender; gender identity; sexual orientation; religious or philosophical beliefs; disability; or age;
4.2.10. is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
4.2.11. is dishonest or otherwise likely to deceive;
4.2.12. is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy, or otherwise uses their personal information in a way that you do not have a right to;
4.2.13. misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive;
4.2.14. implies any form of affiliation with cryptofamily.love or any other party where there is none;
4.2.15. infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, designs, patents, trademarks, and database rights) belonging to cryptofamily.love, any of its Affiliates or any other party;
4.2.16. is in breach of any legal duty owed to another party including, but not limited to, contractual duties and duties of confidence.
4.3. cryptofamily.love monitors communications made using cryptofamily.love’s contact tools.
4.4. The User accepts English as the language to be used for all communication with cryptofamily.love.
4.5. Any personal information sent to cryptofamily.love (including, but not limited to, your name and contact details) will be collected, used, and held in accordance with the Backoffice General Terms and Conditions, and with cryptofamily.love’s obligations under data protection law, as set out in cryptofamily.love’s Privacy Policy.
5. Governing Law, Arbitration, Requests and Claims
5.1. These Backoffice General Terms and Conditions shall be governed by and construed in accordance with Dubai’s law.
5.2. If any dispute, claim, controversy or difference between the Parties arises out of or in connection with this agreement, including any question regarding its existence, validity, interpretation or termination ("Dispute"), then the Parties will attempt to settle it by mediation in accordance with the Mediation Rules. If the Dispute is not resolved within thirty (30) calendar days after a Party has made a written request for mediation ("Request") in accordance with the Mediation Rules or either Party fails to participate or ceases to participate in the mediation within thirty (30) calendar days after a Party has made a Request, then the Parties agree that the Dispute shall be finally determined by arbitration in accordance with the Arbitration Rules of the DIFC LCIA ‐ Arbitration Centre ("Arbitration Rules"), whose rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one (1), who shall be appointed in accordance with the Arbitration Rules. The seat, or legal place of the arbitration, shall be the DIFC, Dubai, United Arab of Emirates. The arbitration proceedings and award shall be conducted and written in the English language.
5.3. Prior to the initiation of a formal Dispute, the Parties shall first attempt to resolve said dispute informally by submitting a Claim ("Claim/s"), as follows:
5.3.1. Any Claims shall be submitted by using the cryptofamily.love Backoffice, through “contact us” options.
5.3.2. The User acknowledges and agrees that the User shall attempt, in good faith, to resolve all Disputes with a Claim, prior to submitting a Request.
5.3.3. The Claim should contain information that will help cryptofamily.love identify the user or transaction pertaining to said Claim. This could include, but is not limited to, public address, transaction ID, IP address, time & date of suspicious activity, etc.
5.3.4. During the Claim process, cryptofamily.love may require the User to provide documentation or other information such as receipts, third party evaluations, police reports, or anything else that cryptofamily.love specifies.
5.3.5. In the event that the Parties are unable to resolve the Claim within sixty (60) calendar days, counting from the date of which the Claim was submitted via the Backoffice, the User may escalate the Claim as a Dispute for resolution in accordance with Clause 5.2. 5.4. In case of a Dispute or Claim, the User shall not use any cryptofamily.love support channels that are not intended for dispute resolution to submit enforcement inquiries.
5.4. THE USER AND cryptofamily.love AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR CLASS-WIDE ARBITRATION OR PRIVATE ATTORNEY-GENERAL ACTIONS OR ANY OTHER PROCEEDING WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY. Unless expressively agreed by the Parties in writing with a notarised agreement, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.
5.5. If any of the policies, terms of conditions of these Backoffice General Terms and Conditions are deemed invalid, void, or for any reason unenforceable, that policies or conditions will be deemed severable and will not affect the validity and enforceability of any remaining policy or condition.
6. cryptofamily.love Backoffice
6.1. To use some Services, the User has to register and create a User account in the cryptofamily.love Backoffice through the Website.
6.2. All included content, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations, is proprietary content protected by Intellectual Property laws.
6.3. cryptofamily.love is a web3.0 platform provider of products and services available on the cryptofamily.love Backoffice. The contract formed at the completion of a purchase is solely between the User and the Seller ("Seller"). In addition to these Backoffice General Terms and Conditions, the User shall read and understand each Service Agreement.
7. When registering in the cryptofamily.love Backoffice:
7.1. Users shall fulfill all mandatory Know Your Client ("KYC") requirements and provide accurate personal information for identity verification purposes.
7.1.2. Users shall accept these Terms, the Privacy Policy, and any other cryptofamily.love Backoffice rules and instructions when they are communicated by cryptofamily.love to the User.
7.2. By registering in the cryptofamily.love Backoffice:
7.2.1. Users guarantee that they have full capacity and the knowledge to enter into and agree to these Backoffice General Terms and Conditions.
7.2.2. The User does not have any other account.
7.2.3. The User complies and agrees with all the Backoffice General Terms and Conditions included herein, USERS ARE SOLELY RESPONSIBLE FOR KEEPING THEIR ACCESS AND LOGIN CREDENTIALS SAFE, INCLUDING SAFEGUARDING ANY ACCOUNTS AND/OR DEVICES LINKED TO THEIR cryptofamily.love ACCOUNT. cryptofamily.love SHALL NOT BE LIABLE FOR ANY LOSSES CAUSED BY UNAUTHORIZED ACCESS OR TRANSACTIONS, NOR FOR USERS' INABILITY TO RECOVER THEIR ACCOUNTS.
7.3. Users are encouraged to follow cryptofamily.love's recommendations, to keep their Account safe.
7.4. cryptofamily.love Accounts can only be used by the account holder registered in accordance with the KYC. If a User is aware of an unauthorized use of his or her Account, he or she must inform cryptofamily.love's dedicated Account Recovery team immediately. cryptofamily.love shall use its best endeavours to act promptly to freeze the Account, and only subject to the User successfully completing a security and identity verification process shall the User be able to re-activate the Account.
7.5. The User may close their Account via the cryptofamily.love Backoffice, by using the instructions provided by support. Under certain circumstances (e.g., digital assets) the User shall not be able to close the Account unless they renounce to certain Services as they might be connected to a blockchain and therefore be irreversible.
7.6. In the event a User Account is closed, the following provisions shall apply.
7.7. The User acknowledges and accepts that in the event that the Account is closed, the User will have no further access to or right to request from cryptofamily.love copies of historical data of the closed Account.
7.8. In the event that the User wishes to close their Account, and at that point there are Products or Services that have been acquired, then the User acknowledges and accepts that by closing that Account the User waives all legal rights to those Products or Services purchased under that Account, and all associated benefits to such Products or Services.
8. Termination of the contractual relationship
8.1. USERS ACKNOWLEDGE THAT cryptofamily.love SHALL HAVE THE RIGHT WITH NO LIABILITY TO IMMEDIATELY CLOSE OR FREEZE ACCOUNTS, OR LOCK THE DIGITAL ASSETS OR FUNDS IN THE ACCOUNT AND SUSPEND ACCESS TO THE cryptofamily.love BACKOFFICE, IF cryptofamily.love DETECTS ANY SUSPICIOUS ACTIVITY OR VIOLATION OF THESE TERMS (e.g., providing inaccurate information when registering).
9. Fees, Prices, Payments and Retention
9.1. The User agrees to pay any fees determined by cryptofamily.love that may be applicable and associated with their use of a particular Service, purchase of a Product, or a type of transaction conducted on the cryptofamily.love Backoffice.
9.2. The User agrees that, in some cases, the transaction amount will also include fees, charges and value added tax (VAT) as may be applicable in the relevant jurisdiction payable on such transaction, and it is the User’s responsibility prior to approving the processing of a transaction to review the final amount(s) of such transaction.
9.3. cryptofamily.love reserves the right to amend or change any fee or charge applicable to the Services without prior notice to the User.
9.4. The User is solely responsible for keeping up to date with any changes in fees and charges. cryptofamily.love will not be liable for any losses, costs, or any other form of damage caused by its changes to fees or charges.
9.5. Unless expressly stated otherwise, all prices published on the cryptofamily.love Backoffice are exclusive of taxes of any nature. The User shall be liable to comply with their relevant local applicable tax laws and regulations when acquiring the Services. The User is solely responsible for any applicable taxes which may be payable for purchasing cryptofamily.love's' Products or Services.
9.6. The User shall bear and incur all supplementary costs which are not included in the price and can also be subject to changes, errors and misprints. cryptofamily.love reserves the right to amend or add any charges or surcharges on individual payment type.
9.7. cryptofamily.love reserves the right to change the price of Services or Products sold through its platform at its sole discretion. If a Service or Product is acquired, the User shall not be affected by the increase or reduction of the price unless it was clearly mispriced. cryptofamily.love shall bear the burden of proof if there was a mispriced Service.
9.8. In case of transactions involving digital currencies or tokens, the User must be the beneficial owner of the digital currency, the sending address or the destination address for each transaction. The given addresses shall not be associated with terrorism, fraud, scam or any type of illegal activity.
9.9. The User authorizes cryptofamily.love to credit the payments received to their Account. The User also authorizes cryptofamily.love to follow the payment instructions that cryptofamily.love receives from the User. When cryptofamily.love receives a payment instruction, the User authorizes cryptofamily.love to debit or charge the Account on the User’s behalf.
9.10. cryptofamily.love shall not incur any liability if it is unable to complete any payments initiated by the User for any reason beyond cryptofamily.love’s control, including the existence of any one or more of the following circumstances:
9.10.1. If, through no fault of the Services, the User does not have sufficient funds to complete the payment or transaction;
9.10.2. The payment processing center is not working properly and the User knows or has been advised by cryptofamily.love about the malfunction before they execute the payment;
9.10.3. The User has not provided cryptofamily.love with the correct information, or information that the User provided becomes incorrect; and/or
9.10.4. Circumstances beyond the reasonable control of cryptofamily.love (such as a Force Majeure event) occur, even if foreseeable or foreseen, that prevent the proper execution of the payment.
9.11. cryptofamily.love rejects the right to credit funds into the User Account, or to process transfer(s) from the User Account if the information required in relation to the transaction is inaccurate or incomplete. cryptofamily.love shall not be held liable for any loss the User may incur as a result of such rejection.
9.12. The User agrees to bear the risks associated with IT systems, such as the failure of hardware, software and Internet connections, or with the Blockchain Protocol, such as any malfunction, unintended function, unexpected functioning of or attack on the Blockchain protocol. The User confirms that they recognize the significant market and legal uncertainty regarding the usage of Services (e.g. transactions in Bitcoin and Cryptocurrencies) and hence shall bear all the risks, costs and consequences involved herein. cryptofamily.love shall not be held liable for any loss the User may incur as a result of such or similar events.
9.13. cryptofamily.love has the right to accept, refuse to process, to cancel or to reverse any transaction from the User at its sole discretion without being held liable to the User for any loss or damage that may be caused.
10. Blockchain associated risks
10.1. Due to the irreversible nature of distributed ledger technologies and the inseparably private-key and security words of blockchain-related products and services, "blockchain tech" acquisitions are irreversible. Therefore, the User acknowledges that sales of digital assets on the cryptofamily.love Backoffice are final and irreversible.
10.2. The User should be aware of the specific risks associated with digital assets and related products and services, and carefully weigh whether the risks are acceptable based on their personal preferences and financial situation.
10.3. When a User purchases a Service related to digital assets, the User acknowledges they aware of the following risks:
10.4.1. Extreme Price Fluctuations: many digital assets suffer from sudden and extreme price fluctuations and are speculative in nature, as their price is often based solely on consumer demand (i.e., there may be no asset backing the project or other tangible value). You can lose a large amount of money or even all the money you have invested. Extreme price fluctuations also make many digital assets unsuitable as a store of value or as a medium of exchange or payment.
10.4.2. Lack of Protection: most digital assets, and the sale of related products or services, are not regulated in most jurisdictions. In these cases, you will not enjoy the rights and protections available to consumers of regulated financial services, such as complaint or redress mechanisms.
10.4.3. Fraud and Malicious Activity: there are numerous fake digital assets and scams whose sole purpose is to deprive you of your money through the use of various techniques, such as phishing.
10.4.4. Cyber-Attacks, Operational Risks and Security Issues: the distributed ledger technology that underpins digital assets carries specific risks. Several digital assets issuers and service providers, in particular digital assets exchanges and e-wallet providers, have suffered cyberattacks and serious operational problems. Many consumers have lost their digital assets or suffered losses due to such attacks and service disruptions or lost the private keys with which they access their assets.
Disclaimers
1. Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be obtained before taking any action relating to blockchain, cryptocurrency, or technology related financial or commercial investments.
2. We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
3. If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.
Our Liability
1. Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
2. If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
3. If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
4. Our Site is intended for non-commercial use only. If you are a consumer, you agree that [you will not use Our Site for any commercial or business purposes and that We shall have no liability to you for any business losses as set out above.
Viruses, Malware, and Security
1. We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.
2. You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
3. You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
4. You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
5. You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
6. By breaching these provisions, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
Acceptable Usage of Our Site
You may only use Our Site in a lawful manner:
1. You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
2. You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and
3. You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.
2. If you fail to comply with these provisions, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:
2.1. Suspend or terminate your right to use Our Site;
2.2. Issue you with a written warning;
2.3. Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
2.4. Take further legal action against you, as appropriate;
2.5. Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
2.6. Any other actions which We deem reasonably appropriate (and lawful).
2.7. We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those provisions mentioned above) in response to your breach.
Acceptable behavior and use of our name/brand
Crypto Family FZE, Crypto Family and Family Token reserve the right to permanently close the accounts of any person or entity that incurs in any of the following faults repeatedly. A first and only warning will be sent to the offender's email address, or a publication or comment will be made in the media where the offense is found, in order for the offender to remove the content or resolve the error. If within 72 hours of warning, the offender does not comply with the request, or if after complying repeats their behavior, their account will be closed without the possibility of rejoining, and all the content of their account will be deleted without the possibility of recovery. This also extends to posts, public or private content of any kind where the name or alias of any member of the Crypto Family FZE, Crypto Family and Family Token team is mentioned.
The following are considered to be faults:
1. The publication of misleading content
2. The publication of offenses or accusations
3. The publication of confidential information
4. The use of the Crypto Family FZE, Crypto Family or Family Token logo and name for the creation of pages, groups, channels, or any social platform. Any such associations, pages, channels or groups must specify, in a place clearly visible to anyone joining, that it is an NOT OFFICIAL platform. In any case, users or members of these groups, pages or channels must be provided with links to the official Crypto Family and Family Token pages and channels.
5. Any behavior or action that is considered harmful to the image of the company or to the safety of the users, this being at the sole discretion of the company.
6. Duplicating any videos or marketing material without the express approval from the company.